What is the email contact for questions?
Please email [email protected]. If you have any retailer or wholesale related questions, please contact: [email protected].
Last updated: January 21, 2025 19:04
What age group is this project suitable for?
Glumdark contains mature themes like violence, death and disease. It is better suited for mature readers.
Last updated: January 21, 2025 19:04
Is there any way the spider can hurt me?
Not that we know of.
Last updated: January 21, 2025 19:04
How do I know I am receiving the early backer bookplate?
As long as you pledge to a physical tier before 11:59pm ET Friday Jan 24th then you will receive the signed bookplate!
Last updated: January 21, 2025 19:04
If I change my pledge will I lose my early backer Reward?
Not as long as you change to another physical pledge! The time you make your initial pledge is always time stamped with your pledge, so even if you upgrade your pledge tier we will always be able to associate you with the first 2 day backer group.
Last updated: January 21, 2025 19:04
Is it possible to change my pledge during the campaign?
Yes, by using the “Edit My Pledge” link on the campaign page.
Last updated: January 21, 2025 19:04
Will I be able to change my pledge after the campaign has ended?
Yes! You will have the ability to change your pledge via BackerKit, which will open about a month after the campaign ends.
Last updated: January 21, 2025 19:04
How do I pledge for an Add-On?
Physical add-ons are available on Kickstarter. Physical and digital add-ons will be available in the BackerKit Pledge Manager when it opens.
Last updated: January 22, 2025 07:26
What is the BackerKit Pledge Manager?
About a month after the campaign ends, backers will receive a link inviting them to their pledge survey on BackerKit, a website that will allow them to pay for shipping, purchase add-ons, and upgrade their pledge. It functions much like a web store with photos and descriptions of each item. You will be able to enter your address and edit it before we ship the project.
Last updated: January 21, 2025 19:04
Who will be handling fulfillment?
The PDFs will be available as a digital download via BackerKit (see Shipping and Timeline). These will be updated and released as the final stages of development are completed.
Last updated: January 21, 2025 19:04
When will payment be taken out of my account?
Funds will be processed for this project after the campaign ends. You will receive an email with further details when the campaign ends.
Last updated: January 21, 2025 19:04
What are the refund policies for this project?
If a project is still live, you can cancel your pledge before it ends. However, once a successful project has ended, and collection has started, it is no longer possible to cancel your pledge.
If you’re interested in having your collected pledge refunded, you’ll need to reach out to us directly at [email protected]. Refunds may have processing fees associated with them that will not be refunded, depending upon at what point in the process the refund is requested.
When issued a refund through Kickstarter, funds less processing fees will be automatically applied to the card originally pledged with and may take up to 30 days to appear back on the card.
When issued a refund for added items or shipping fees processed through BackerKit, those funds less processing fees will be applied to the card used for those transactions via BackerKit and Stripe.
Last updated: January 21, 2025 19:04
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.